Xian Pioneer Automotive Industries Co., Ltd.
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FAQ:
Q1. Can I have a sample order for transmission filter?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for Sample preparing ,8-10 working days for mass production.
Q3. Do you have any MOQ limit for filter orders?
A: With low MOQ, 1 piece can be provided for sample inspection.
Q4. How do you deliver your goods and how long does it take to arrive?
A: Ships by DHL, UPS, FedEx or TNT. It will take 3-5 days to arrive. Air and sea shipping are also optional.
Q5. How do I handle the order for transmission filter?
A: Let us know your requirement or OEM number first.
Secondly, we quote according to your requirements or our suggestion.
Third, the customer confirms the sample and places a deposit for the formal order.
Fourth, we arrange the production.
Q6. Is it OK to print my logo on package?
A: Yes. Please inform us formally before our production.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new filter with new order for small quantity.